This is a three-year agreement with adjustments of 0% of the base salary for year 1 (2017/2018); 0% for year 2 (2018/2019) and a salary increase for year 3 (2019/2020). Negotiations on the wage increase would begin no later than September 30, 2019 and if we were unable to agree on a general wage adjustment by October 31, 2019, either we or the employer could request an interest rate arbitration procedure. Here are some other important changes to this new agreement: • New language that defines the terms Acting Incumbency and Short Term Incumbency, defines the trigger points as well as the minimum and maximum delay for both roles; • abolished language which limited weekend bonuses to workers who work on weekends “as part of their ordinary working week”; • reminder pay now applies to “all hours worked and time spent directly to and from work;” • The telephone consultation allowance is now a “minimum of 30 minutes per call at an applicable overtime rate”; • Modified language in which travel is required for bereavement holidays, increased payment if you have to travel between 250 and 750 KM each way. If you need to continue travelling, bereavement leave is extended by an additional 29 hours. • A worker is now considered to have resigned and been dismissed if he is absent from work for 3 consecutive working days “without prior authorization” from a manager of the employer. Workers are not considered to have “abandoned” their positions provided that they contacted and discussed the reason for their absence with their “direct manager”; • increase in the amount of reimbursement if you need to present a medical certificate or attendance certificate from US$75 to US$100; • New language that stipulates that workers are reimbursed up to a maximum of $125 per expense incurred when the employer requests additional medical information; • After-sales service specialists no longer have a 12-month trial period. All permanent positions now have 6-month probation periods; • If your position has been eliminated, you will now receive an “allowance” instead of a “refund” of $US 1000 plus 100 $US for each full year of continuous work for up to 6 months for retraining, career counselling and/or job search. . . .